General terms and conditions (GTC) of defkte-It for all deliveries of goods

The following General Terms and Conditions (GTC) are part of the contract.

§ 1 Scope, definitions

The following general terms and conditions apply exclusively to the business relationship between Defekte-It (hereinafter referred to as “Defekte-It”) and the customer, which comes about via the Defekte-It website. The general terms and conditions also apply to companies, legal entities under public law or special funds under public law within the meaning of Section 310 Paragraph 1 Sentence 1 BGB.

§ 2 Conclusion of contract

1. The contract is concluded via the website as follows: The customer can first place the products in the shopping cart without obligation and correct his entries before sending his binding order by using the correction aids provided and explained in the ordering process. By clicking on the order button that completes the ordering process, the customer places a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order takes place immediately after sending by an automated email. Defekte-It can accept the offer by Defekte-It to the customer

- a written order confirmation or an order confirmation is sent in text form (e-mail), whereby the receipt of the order confirmation by the customer is decisive,

- delivers the ordered goods, whereby receipt by the customer is decisive,

- asks for payment after placing his order.

A payment request also occurs when the bank details are communicated to the customer or the customer is forwarded to a payment service provider. If several of the aforementioned alternatives are present, the contract is concluded at the point in time at which one of the aforementioned alternatives to acceptance occurs first.

2. The contract text is saved by Defekte-It and is sent to the customer by email along with the general terms and conditions.


§ 3 Prices and payment conditions

1. Prices to customers include the applicable statutory sales tax (VAT), plus delivery and shipping costs (see shipping and payment conditions).

2. Payment can be made in advance via Paypal, bank transfer or cash upon collection. The customer is in default at the latest if he has not made a payment within 30 days of the due date and receipt of an invoice or payment statement with a notice of default.

3. If the SEPA business direct debit procedure has been agreed between Defekte-It and an entrepreneur, the upcoming direct debit collection by Defekte-It will be sent together with the invoice (or via another communication channel agreed with the customer) no later than 1 (one) calendar day before the due date Direct debit announced in advance (advance information/ “prenotification”).


§ 4 Delivery

1. Unless otherwise stated or agreed, delivery takes place within 2-5 working days. The deadline for delivery begins on the day after the payment order is issued to the transferring credit institution if payment is made in advance or on the day after the contract is concluded for other payment methods and ends at the end of the last day of the deadline. If the last day of the deadline falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, such a day will be replaced by the next working day. The goods will be picked up from the warehouse during Defekte-It's normal business hours after a pick-up appointment has been agreed in advance.

2. Used goods marked as such are delivered without accessories, e.g. manuals, drivers, software or consumables, unless otherwise stated in the product description. The installation and operation of software is the sole responsibility of the customer.

3. If the customer is an entrepreneur, the risk is transferred to the customer as soon as the goods are handed over by Defekte-It to the contracted transport company. When collecting the goods from the warehouse when the goods are handed over to the entrepreneur.

4. For the duration of a delay in acceptance by the customer, Defekte-It is entitled to store the goods at the risk and expense of the customer. Defekte-It can also use a shipping company or a warehouse keeper for this purpose. The storage costs are invoiced at a flat rate of 1% of the net invoice value of the stored goods per month, up to a maximum of EUR 25.00. Defects-It are entitled to prove and invoice actual higher costs. The customer is entitled to prove that no or lower storage costs were incurred.

5. If the customer is in default of acceptance, Defekte-It has the right to use the goods itself after Defekte-It has unsuccessfully set the customer a reasonable deadline for collection